Shipping & Returns

 

Returns


We will accept returns within 30 days of purchase. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note that refunds do not include the cost of shipping merchandise back to Allegro Dance Boutique. Please allow 1-5 business days for the processing of your refund from the time your product(s) are received and approved. All refunds are for merchandise only. Shipping charges are non-refundable.

Items may be returned to the Allegro Dance Boutique retail locations in Evanston and Barrington, Illinois for credit or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods may not be returned. We do not accept returns on tights, undergarments, or makeup, as these products are intimate or sanitary goods. We will not accept returns on any pointe or ballet shoe that has been sewn. Once a product is sewn it may not be returned. 

Sale and clearance items
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Special orders
Special orders and customized items are not returnable or refundable. This includes customized pointe shoes, logo gear, and other personalized items. 

YUMIKO brand
No returns or exchanges may be processed on YUMIKO brand products. YUMIKO products are final sale. 

Additional non-returnable items:
Gift cards
Some health, fitness, and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund you may want to first check your bank account or credit card account. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@allegrodanceboutique.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@allegrodanceboutique.com and send your item to:

Allegro Dance Boutique
eCommerce RETURN/EXCHANGE
104 South Cook Street
Barrington, Illinois 60010

 

You will be responsible for paying the shipping costs for returning your item. If you paid for express shipping on your original order those shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Please contact Allegro Dance Boutique Customer Service at (224) 307-3831 for any questions regarding returns.

 

Shipping

Allegro Dance Boutique is pleased to offer FREE Standard Ground shipping via UPS on all orders over $100.

Allegro utilizes UPS for our eCommerce Shipping. Standard Ground Shipping will result in most packages to addresses in the contiguous US arriving in 3-6 business days.

Express Delivery

If you need your order sooner, we also offer expedited UPS services. This is available to most US addresses. We will provide you express 3 day, 2 day, and overnight shipping if you desire. This express service is at the customer's expense.